Refund Policy

1. Scope

This policy covers refunds for EpochCore subscription products — Mesh Starter, Mesh Pro, Mesh Enterprise, EpochPay — and for one-time purchases such as shortSQUEEZE credit packs sold through epochcoreqcs.com/pricing.

2. Subscription cancellation + pro-rated refunds

You may cancel any subscription at any time through the Stripe Customer Portal or by emailing support@epochcoreqcs.com.

• Cancel within 7 days of the FIRST billing cycle: full refund of that cycle, minus any per-op metered usage already consumed.
• Cancel at any later point: service remains active through the end of the current paid billing period. We do not pro-rate refunds for the partial month at that point — you keep the access you paid for.
• Annual plans: pro-rated to the calendar month of cancellation; full refund minus consumed months returned within 10 business days.

3. Per-op metered usage (shortSQUEEZE)

Per-operation charges (Boundary $0.025/op, Planning $0.045/op, Superposition $0.065/op, Execution $0.085/op, Synthesis $0.035/op, Verification $0.015/op) are non-refundable once the operation has completed and a sealed envelope was returned. The sealed envelope is the proof of delivery; per the Terms of Service it's tamper-evident and verifiable via chain.epochcoreqcs.com.

If an operation returned an HTTP 5xx error or the response carries "error" (no sealed result), it is not charged and no refund is needed — the meter event is gated on successful dispatch. If you believe a charged operation did not actually complete, email support with the seal hash and we will reconcile against the chain ledger within 3 business days.

4. Strait of Darwin℠ quarantine

If your request was returned with HTTP 503 and error: "strait_quarantine", no charge was incurred (the quarantine fires before the operation completes). No refund is necessary; retry your request when the chokepoint signal decays.

5. Credit packs

One-time credit pack purchases (Starter, Growth, Scale, Enterprise) are refundable for unused QSWT balance only, pro-rated against the credits already consumed. Refunds are issued in U.S. dollars at the original purchase rate — bonus credits are not redeemable for cash. Request via support@epochcoreqcs.com within 60 days of purchase.

6. Disputes + chargebacks

Before initiating a card dispute or chargeback, please email support@epochcoreqcs.com with the Stripe receipt and a brief description of the issue. We respond within 1 business day on Mesh Enterprise / 4 business hours on Pro / 1 business day on Starter and shortSQUEEZE. Most disputes are resolved faster than the chargeback process and we will issue a refund directly if a billing error is confirmed.

7. How refunds are processed

Approved refunds are issued to the original payment method through Stripe. Funds typically arrive in 5–10 business days, depending on your card issuer. We do not issue refunds in cash, in cryptocurrency, in QSWT credits, or to a different account than the original purchase.

8. Free trials and promotional credits

We currently do not offer free trials of the Mesh subscription tiers. Promotional credits (when offered) are non-refundable and expire at the end of the promotional period — see the specific promotion's terms.

9. Service mark + brand statement

This refund policy applies to services delivered under the Q-Routed™, shortSQUEEZE™, Strait of Darwin℠, and QCM/1 standard marks. Service interruptions are governed by our SLA; refund mechanics are governed by this document.

10. Changes

We may update this policy with at least 30 days' notice for material changes. Continued use of the service after the effective date constitutes acceptance. Refunds for purchases made before a change are processed under the policy in effect at the time of purchase.

11. Contact

Refund requests, billing questions, and disputes: support@epochcoreqcs.com · epochcoreqcs.com/support.